Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications

** SPECIFIC JOB KNOWLEDGE & SKILLS:**

• High school diploma or equivalent education required; Bachelor’s degree preferred.
• Previous experience in a customer service or hospitality role, preferably in an upscale or fast-paced dining environment.
• Strong knowledge of front-of-house operations, including reservation management, guest seating, and customer service best practices.
• Excellent verbal and written communication skills in English, with a friendly and professional demeanor.
• Ability to multitask effectively and remain calm under pressure in a busy restaurant environment.
• Highly observant and quick to respond to guest needs and operational challenges.
• Physically able to stand or walk for a minimum of eight hours per shift.
• Capable of twisting, reaching, bending, pushing, pulling, and carrying items as necessary to perform job duties.
• Ability to push or lift objects weighing up to 20 lbs consistently, such as chairs, menus, or equipment.
• Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.