Job Description

HotFoot Recruiters – Effective. Efficient. Talent Placement.

HotFoot Recruiters would like to announce the following opportunity available for immediate consideration:

Position: CUSTOMER SERVICE SALES ANALYST – MANUFACTURING

Location: Phoenix, AZ 85043

Summary

The customer service sales analyst is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Responsible for sales order contracts from inception through invoicing, delivery and receipt of payment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming customer inquiries and provides assistance as needed.
• Become fluent in all aspects of market, customer, and product knowledge for assigned customers.
• Will be resource on special plating, custom logos, webbing samples
• Responsible for customer RFQs, PO review, order entry, order status and document requests
• Provides customer support on technical product inquiries, FAA and quality regulations
• Develop strong key customer and inter-departmental relationships and trust
• Review and provide cost information to outside sales representatives
• Reading and analysis of Engineering drawings and technical documentation.
• Work with all departments to identify and eliminate issues that challenge company objectives
• Research and determine validity of all requests for RMAs
• Receive, document and communicate all customer complaints

Required Education and Experience

• Bachelor’s degree preferred
• High school diploma or equivalent
• Two years customer service experience
• Aerospace experience is a plus

Job Type: Full-time

Pay: $20.00 - $28.00 per hour