The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in during the manager's absence. Responsibilities: • Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures. • Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction. • Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge. • Administrative Duties: Assist with payroll, performance evaluations, and reporting. • Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates. • Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service. Qualifications: • Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred. • Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience. • Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS). • Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays. Compensation: $64,000 - $68,000 yearly

• Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures. • Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction. • Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge. • Administrative Duties: Assist with payroll, performance evaluations, and reporting. • Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates. • Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.