Hotel Assistant General Manager

GF Hotels and Resorts

Hotel Assistant General Manager

Philadelphia, PA
Full Time
Paid
  • Responsibilities

    We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Prior Marriott brand family experience REQUIRED for consideration. Experience in both Rooms and Food & Beverage operations is required for consideration. Full-service hotel management background strongly preferred. Responsibilities: • Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed • Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention • Consult with the general manager to ensure that all guest service standards are met daily Qualifications: • Have superb communication skills, organizational skills, and problem-solving skills • A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field • Proven customer service experience as a manager; strong guest-focused mentality • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role • Must have at least 3 or more years of experience in the hospitality field