Position: Bartender Date: February 2019

Reports to: Food and Beverage Manager

JOB SUMMARY

The Bartender is responsible to serve beverages and food to guests in a friendly and timely manner and prepare beverages to other servers resulting in guest satisfaction.

CANDIDATE PROFILE

Experience

• High School Diploma with two years bartending experience preferred; Strong customer service experience.

• Legal age to serve alcohol and actively TABC Certified.

• Possess a Food Handlers Certification

JOB ESSENTIALS

• Mix and present drinks in accordance to standard recipes and practice portion controls.

• Maintain good customer relations and speedy delivery of all beverages and food items.

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projection from the daily function sheet.

• Input orders into register at point of service creating a check for each guest to maintain accountability of all beverages served.

• Record all sales, collects money, operates a cash register and follows all cash-handling procedures as required.

• Handle cash and credit card transactions, process guest checks in an efficient and accurate manner

• Lock up and stores all beverage, food and other equipment items, deposits cash drops and secures bank at end of shift.

• Adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.

• Follow health, safety and sanitation guidelines for all products.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

• Perform any other job-related duties as assigned

Other

• Keep work area clean and organized.

• Working knowledge of sanitation, standards, and inventory control systems.

• Working knowledge of basic food-handling skills.

• Ability to prioritize, organize and follow up,

• Ability to read, speak and understand the English language in order to communicate with guests in order to fulfill guests' requests.

• Strong attention to detail, organizational skills, and commitment to cleanliness

• Knowledge of equipment and how to maintain it.

• Ability to establish and maintain effective working relationships with associates and guests.

• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with attendance rules and be available to work on a regular basis; Able to work varied shifts, including Weekday Evenings, weekends and holidays.