Job Description

Responsibilities:

• Manage front desk operations by processing room sales and delivering professional guest service experiences
• Address guest inquiries, resolve issues, and provide information about hotel amenities and local attractions
• Complete guest registration procedures, including registration forms and computer system entries
• Facilitate guest check-in and check-out processes, including key distribution
• Process guest payments and maintain accurate transaction records during shift reconciliation
• Collaborate with Executive Hosts to ensure consistent and high-quality guest experiences
• Generate and maintain operational reports and system documentation
• Reconcile daily transactions and financial records at shift conclusion
• Execute manual procedures during system downtime to maintain operational continuity
• Support management with special projects and additional duties as assigned

Qualifications

Qualifications:

• High school diploma or equivalent with a minimum of 6 months of front desk experience
• Proficiency with basic office equipment and computer systems
• Typing speed of 45+ words per minute with demonstrated 10-key data entry skills
• Strong English communication skills, both written and verbal
• Knowledge of hotel key card systems and access control procedures
• Ability to work flexible schedules, including varying shifts
• Capability to perform duties while standing for extended periods
• Strong multitasking abilities with meticulous attention to detail
• Proficiency in basic mathematics, including addition, subtraction, and account reconciliation
• Experience with cash handling and electronic payment processing systems
• Familiarity with property management systems, including LMS, CMS, and Hot Sauce/Espresso platforms
• Ability to obtain and maintain required gaming certifications and licenses as applicable to the position

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.