Job Description

• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations

• AAA Four Diamond guest service requirements and standards.

• Work closely with Housekeeping, Facilities and Player Development on a daily basis.

• Ensure safe and proper use of all computer equipment.

• Conduct and participate in approved and required departmental training.

• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

• Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.

• Address guest questions and concerns.

• Maintain a high level of professional appearance, demeanor, and integrity.

• Completes necessary reports in a timely manner to meet deadlines.

• Must be able to work flexible hours including evenings, weekends, and holidays.

• Highly organized and detail oriented.

• Uses time efficiently and effectively to manage priorities.

• Ability to identify circumstances or incidents that require the notification and/or approval of others.

• Must have excellent business communication skills and strong time management skills.

• Starting pay $16.50

Qualifications

• Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position).
• Training and problem solving skills
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills
• Knowledgeable of applicable federal, state, and local regulations.
• Fully competent in Microsoft Office

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.