Job Description
Don't miss out on this opportunity!
First impressions are lasting impressions!
We are seeking a qualified, service-minded ambassador for this exciting Luxury Concierge position.
_ _ Concierge (Full-Time)__
** What’s in it for you:**
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
** What you will be doing:**
- Welcome all guests in a luxury environment, and manage multiple priorities calmly delivering results in a fast paced environment.
- Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards.
- Handling all incoming Concierge phone calls to the hotel including In-house guest requests. Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning, celebrations) and identifying appropriate providers.
- Respond to special requests from all guests with unique needs and follow up to ensure satisfaction.
- Provide Philadelphia area information, special events, activities and happenings to guests including detailed knowledge of the hotel, surroundings and amenities.
- Assist guests with directions and information regarding property and local areas of interest.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Assist in enrolling guests in our ALL Accor frequent guest program.