Benefits:

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Paid Time Off Available

Employee Discounts Available

Job Summary We are seeking a couple positive, friendly Front Desk Agents to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Familiar with Opera PMS a PLUS

Familiar with IHG Hotels and/or Holiday Inn Express a PLUS

Proficient in English; knowledge of other languages is a PLUS

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds