Benefits:

Employee discounts

Free food & snacks

Free uniforms

Training & development

Established in 1894, for over 130 years, the Colonial Inn has had the pleasure of hosting generations of families who return summer after summer to enjoy all that the Inn - and downtown Harbor Springs - has to offer. Comprising of the Historic Main Inn, the East and West Plazas as well as the standalone Garden Apartment, the Colonial Inn provides guests with clean, comfortable rooms in a unique, historic, guest-centered environment, serving as home away from home for families and individuals. Being the sole hotel within Harbor Springs, we are also a choice destination for weddings and other milestone events.

Our Front Desk Agents are the face of the Colonial Inn, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.

Position: Hotel Front Desk Agent Department: Front Office

Job Type: Hourly, Seasonal (6 months or less) Reports to: General Manager Job Start Date: May 4

Responsibilities

Greet and welcome all guests

Take and confirm guest reservations

Answer phone calls in a professional and courteous manner, promptly relaying messages as required

Monitor, organize and forward emails as needed

Coordinate with housekeeping and maintenance to accommodate guest service requests

Communicate room offerings and on-site amenities to current and potential guests

Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase

Provide knowledgeable suggestions of local restaurants and attractions

Accurately post room charges and taxes to guest folios

Verify account postings and balances

Enhance guest experience by evaluating guest feedback, following up with guests

Summarize operations and prepare reports for management as required

Perform other duties as assigned

Qualifications

High School Diploma or equivalent

Excellent verbal and written communication skills

Exceptional customer service skills

Good understanding of office administration and basic bookkeeping practices

Excellent organizational and multi-tasking abilities

Strong knowledge of Microsoft Office programs

Prior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferred

Ability to work at least 25 hours per week - weekends and holidays required

Compensation & Benefits

$16 to $20 per hour, based on experience

Earned Sick Pay in accordance with the State of Michigan

Lodging and dining discounts