Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Field customer complaints when necessary • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Must have graduated high school, received a GED or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Has experience answering telephone calls and troubleshooting stressful situations • Working knowledge of Microsoft Office and reservation management systems • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

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