Benefits:

Company parties

Opportunity for advancement

Paid time off

We are looking for a full time (32 - 40 hours/week) Hotel Guest Services Representative at the Motel 6/Studio 6 Tucson North hotel off Camino de Oeste Rd near Ina Road and Interstate 10. Candidates must be able to work flexible shifts, either 6a-2p or 2p-10p and be available on weekends. Bilingual is a plus.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payments

Keep accurate records of occupied rooms and guests

Communicate pertinent guest information to hotel departments

​Qualifications:

Previous experience in customer service, hotel front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills

Duties include:

Greet guests with a welcoming smile and friendly demeanor

Perform all guest check-in and check-out procedures

Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

Collect payment for room charges and other fees

Answer phones and direct calls to appropriate personnel

Check and send emails

Make and confirm reservations

Maintain a clean and tidy workspace at all times

Inform guests of hotel amenities and offerings

Be informed and up-to-date on all types of room accommodation and availability

Communicate with housekeeping, maintenance, and other staff as necessary

Provide local information on restaurants, special sites, activities, etc.

Resolve customer complaints and problems calmly and effectively

Notify management of any serious issues that you cannot resolve

Take and deliver messages for guests

Maintain a friendly, personable disposition

Perform various clerical tasks as needed (sorting mail, paper filing, etc.)