Benefits:

Employee discounts

Paid time off

Job Summary: The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:

Greet guests warmly and provide a friendly, professional first impression

Check guests in and out efficiently, following hotel procedures

Handle reservations, cancellations, and modifications accurately

Answer phone calls and respond to guest inquiries promptly

Provide information about hotel amenities, services, and local attractions

Address guest concerns or complaints and escalate when necessary

Process payments, verify billing information, and maintain accurate records

Coordinate with housekeeping and maintenance to ensure room readiness

Maintain a clean, organized, and presentable front desk area

Follow all safety, security, and privacy policies

Qualifications:

High school diploma or equivalent required; previous hospitality experience required

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to multitask and work in a fast-paced environment

Basic computer skills; experience with hotel management systems is a plus

Flexible schedule, including evenings, weekends, and holidays

Physical Requirements:

Ability to stand for extended periods

Occasionally lift or move items up to 25 lbs

Work Environment:

Fast-paced hotel lobby setting with frequent guest interaction