Benefits:

Employee discounts

Opportunity for advancement

Paid time off

Front Desk Agent (Full-Time)

Location: Four Points by Sheraton Detroit Novi, 220-Room Property Department: Front Desk Employment Type: Full-Time Schedule: Must be available to work weekends and holidays

Position Summary

We are seeking an experienced and service-focused Front Desk Agent to join our team at our 220-room Marriott-branded hotel. As the first and last impression of our property, Front Desk Agents plays a critical role in delivering exceptional guest experiences aligned with Marriott brand standards.

The ideal candidate has prior hotel front desk experience, strong communication skills, and full availability on weekends.

Key Responsibilities

Greet and welcome guests in a professional and friendly manner

Perform check-in and check-out procedures efficiently and accurately

Process payments, post charges, and balance shift transactions

Respond promptly to guest inquiries, requests, and concerns

Handle room assignments and coordinate with housekeeping and maintenance

Maintain knowledge of room types, rates, packages, and hotel amenities

Promote Marriott Bonvoy enrollment and guest loyalty engagement

Follow all Marriott brand standards and company policies

Maintain a clean, organized, and professional front desk area

Required Qualifications

Minimum 1 year of prior hotel front desk experience (required)

Experience working with hotel property management systems

Must be available to work weekends, holidays, and flexible shifts

Strong customer service and problem-solving skills

Excellent verbal and written communication skills

Professional appearance and demeanor

Ability to stand for extended periods and lift up to 25 lbs

Preferred Qualifications

Experience at a Marriott-branded property

Cash handling experience

Multilingual abilities are a plus

Compensation & Benefits

Competitive hourly pay: $15-$18 per hour

Paid time off

Marriott employee travel discounts