Opportunity: Guest Service Agent at the TownePlace Suites by Marriott Bozeman West Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Responsibilities: Your Focus • Immediately greet guests and offer to assist with their needs. • Register and assign guests to hotel rooms. • Establish methods of payment and verify credit. • Make and confirm reservations. • Compute bills, collect payments, and make change for guests. • Transmit and receive messages, using telephones or the PMS system. • Respond to guest requests in a timely manner. • Receive and resolve guest complaints, elevating to a supervisor if necessary. • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. • Perform bookkeeping activities, such as balancing accounts and conducting audits. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. • Ensure overall guest satisfaction. • Perform other duties as requested by management. Qualifications: Your Background and Skills • High School diploma or equivalent preferred. • Previous customer service experience or equivalent training required. • Knowledge of PMS systems preferred.

• Your Focus • Immediately greet guests and offer to assist with their needs. • Register and assign guests to hotel rooms. • Establish methods of payment and verify credit. • Make and confirm reservations. • Compute bills, collect payments, and make change for guests. • Transmit and receive messages, using telephones or the PMS system. • Respond to guest requests in a timely manner. • Receive and resolve guest complaints, elevating to a supervisor if necessary.  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. • Perform bookkeeping activities, such as balancing accounts and conducting audits. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. • Ensure overall guest satisfaction. • Perform other duties as requested by management.