EVEN Hotel (Downtown Waco / University Area) 110 S MLK Jr. Blvd, Bldg B Waco, Texas 76704 254 633 3836 Hiring Manager: Jay Raman (Operations Manager) 7:00 am-3:00 pm (AM Shift) 3:00 pm-11:00 pm (PM Shift) 11:00 pm-7:00 am (Night Audit) We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team that has a flexible schedule. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Mitigate customer complaints as needed • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information • Be organized, professional, and ready to assist guests as needed. Qualifications: • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • High school graduate, GED recipient, or equivalent • Well-versed in taking telephone calls and handling stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Compensation: $14 - $16 hourly

• Be organized, professional, and ready to assist guests as needed.