Benefits:

Eligible for paid vacation after one year

Employee discounts

Training & development

Job Summary:

We are seeking a friendly, professional, and customer service-oriented Front Desk Agent to be the welcoming face of our hotel. As the first point of contact for our guests, you will play a critical role in delivering a memorable guest experience by providing efficient check-in/check-out services, addressing inquiries, and ensuring overall guest satisfaction

We are not considering any candidates who are not able to work on weekends or holidays.

Key Responsibilities:

Greet and welcome guests in a warm and courteous manner

Perform check-in and check-out procedures efficiently and accurately

Manage room reservations through phone, email, and third-party platforms

Provide guests with information about hotel services, amenities, and local attractions

Handle guest requests, complaints, and feedback professionally and promptly

Maintain accurate records of guest accounts and process payments

Ensure the front desk and lobby areas are clean, organized, and welcoming at all times

Coordinate with housekeeping and maintenance departments to fulfill guest needs

Follow hotel policies, procedures, and safety protocols

Qualifications:

High school diploma or equivalent; associate degree in hospitality or related field preferred

Previous customer service or hotel front desk experience is a plus

Proficiency in hotel management software (e.g., Opera, HotelKey, or similar) is an advantage

Strong communication and interpersonal skills

Ability to multitask and remain calm in high-pressure situations

Flexibility to work various shifts, including evenings, weekends, and holidays

Professional appearance and demeanor

Working Conditions:

Standing for extended periods

May be required to lift or carry light items (e.g., luggage, packages)

Fast-paced, customer-facing environment

Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.

No need to apply for this position if you are not able to work on weekends and holidays.

Job Type: Part-time & Full-Time

Pay: $12.00 - $14.00 per hour

Benefits:

Employee discount

Schedule:

8 hour shift

Evening Shifts

AM Shifts

Holidays

Weekends as needed

Ability to commute/relocate:

Forest Hill, TX 76140: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Hotel experience: 1 year (Required)

Customer service: 2 years (Required)

Work Location: In person