Hotel Front Desk Agent -Second shift Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Field customer complaints when necessary • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Bookkeeping: keep accurate records of all hotel guest account information Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • High school graduate, GED recipient, or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $14 - $15 hourly

•