Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Full time 2nd shift 3p-11p. Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Handle customer complaints as necessary • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $16 hourly

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