Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! 7 am – 3 pm or 3 pm - 11 pm, Weekends required. Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Mitigate customer complaints as needed • Work with the housekeeping staff to ensure rooms are ready for new guests • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Well-versed in taking telephone calls and handling stressful situations

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