We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Work with the housekeeping staff to ensure rooms are ready for new guests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Mitigate customer complaints as needed • Manage reservations, room assignments, and billing • Respond promptly to guest inquiries, service requests, and concerns • Share information about hotel amenities, local dining, and area attractions • Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction • Maintain a neat, organized, and professional front desk area • Deliver brand-appropriate service with attention to detail • Check guests in and out with accuracy Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems • High school diploma, GED, or equivalent • Previous hospitality or customer service experience preferred • Strong communication, problem-solving, and multitasking skills • Friendly, professional demeanor with a team-first attitude • Flexibility to work evenings, weekends, and holidays • High school diploma or equivalent required Compensation: $11 - $14 hourly

• Manage reservations, room assignments, and billing • Respond promptly to guest inquiries, service requests, and concerns • Share information about hotel amenities, local dining, and area attractions • Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction • Maintain a neat, organized, and professional front desk area • Deliver brand-appropriate service with attention to detail • Check guests in and out with accuracy