Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Employee discounts
Paid time off
Front Desk Agent
Premium Brand Hotel | New Stanton, PA
Start Your Hospitality Career With Us
We are looking for an energetic, responsible, professional, and personable Front Desk Agent to join our team.
This is more than a Front Desk job. We are looking for someone who wants to build a long-term career in hospitality and grow with the company.
The right person will have a positive personality, enjoy interacting with guests, take responsibility for their work, and be committed to providing exceptional guest service every day.
Professionalism and guest service are paramount in this position. Every interaction with a guest represents our hotel. We expect our Front Desk team to be welcoming, respectful, attentive, well-presented, and professional at all times.
For the right team member, we provide a clear path for growth—from Front Desk Agent to Supervisor and, ultimately, into a management role.
Responsibilities
Welcome every guest with a warm, professional, and positive attitude
Deliver consistently high-quality guest service throughout the guest's stay
Handle check-ins, check-outs, reservations, room assignments, and guest requests
Listen carefully to guests and respond to questions and concerns professionally
Resolve guest issues promptly, respectfully, and with a service-first mindset
Process payments and maintain accurate guest and billing information
Answer phones and respond to guest inquiries in a professional manner
Coordinate with Housekeeping and Maintenance to ensure guest needs are handled quickly
Maintain a clean, organized, and professional Front Desk
Follow hotel procedures for security, cash handling, keys, and guest information
Communicate clearly and professionally with coworkers and other departments
Help create a welcoming and positive environment for every guest
What We're Looking For
We are looking for someone who is:
Energetic, friendly, professional, and personable
Genuinely enjoys helping people and creating a positive guest experience
Understands that exceptional guest service is a priority—not an option
Professional in appearance, communication, attitude, and behavior
Respectful and patient, especially when dealing with difficult situations
Reliable, responsible, and dependable
A strong team player who is willing to help wherever needed
Able to stay calm and professional in a busy environment
Willing to learn and take ownership of their responsibilities
Comfortable learning new systems and procedures
Available to work evenings, weekends, and holidays as needed
Interested in building a long-term career with the company
Previous hotel or customer-service experience is preferred, but the right attitude, professionalism, personality, work ethic, and willingness to learn are equally important.
Grow With Us
We believe in promoting from within.
Team members who consistently demonstrate professionalism, exceptional guest service, reliability, leadership, and a willingness to take on additional responsibility will have opportunities to advance.
Front Desk Agent → Front Desk Supervisor → Management
If you are looking for a place where you can learn, grow, take on more responsibility, and build a career—not just collect a paycheck—we want to hear from you.
If you take pride in how you represent yourself, how you treat guests, and the quality of service you provide, apply today.