We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Greet guests immediately with a friendly and sincere welcome using the guest's name whenever possible. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information, including the number of guests and the room rate. Promote the hotel's marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Requires continual standing and movement throughout the front office area. • Verify ID and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. • Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances. • Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues. • Field guest complaints, conducting research to develop the most effective solutions, and negotiating results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests’ challenges and follow through to ensure guest satisfaction. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. • The front desk must be attended at all times. Communicate with other employees if needing to step away from reception. • Follow Marriott Steps-Of-Service Standard, recognize members, and enroll new members into the Marriott Bonvoy loyalty program. • Help with Gift Shop and Barista sales as needed when the attendant is unavailable. Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school diploma, GED, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $18 - $20 hourly

• Greet guests immediately with a friendly and sincere welcome using the guest's name whenever possible. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information, including the number of guests and the room rate. Promote the hotel's marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Requires continual standing and movement throughout the front office area. • Verify ID and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. • Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances. • Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues. • Field guest complaints, conducting research to develop the most effective solutions, and negotiating results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests’ challenges and follow through to ensure guest satisfaction. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. • The front desk must be attended at all times. Communicate with other employees if needing to step away from reception. • Follow Marriott Steps-Of-Service Standard, recognize members, and enroll new members into the Marriott Bonvoy loyalty program. • Help with Gift Shop and Barista sales as needed when the attendant is unavailable.