Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Field customer complaints when necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • High school diploma, GED, or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Marriott/Lightspeed experience ideal Compensation: $17 per hour

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