We are searching for an enthusiastic, service-focused 3 pm-11 pm hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Work with the housekeeping staff to ensure rooms are ready for new guests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • High school graduate, GED recipient, or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Well-versed in taking telephone calls and handling stressful situations Compensation: $12 - $13 hourly

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