The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. This position is mainly an overnight role, with typical shifts from 11:00 PM to 7:00 AM. Flexibility is required, as occasional 3:00 PM–11:00 PM shifts may be scheduled based on business needs. Responsibilities: • Take reservations in person, via email, or over the phone, including group bookings. • Contact housekeeping and/or maintenance departments when a problem is reported, and perform basic maintenance so as to minimize out-of-order rooms. • Manage guest check-ins and check-outs appropriately. • Balance cash at the end of each shift and generate reports for the next shift. • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. Qualifications: • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Proven customer service experience with a strong guest-focused mentality. • Availability to work flexible schedules, including weekends and holidays. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Compensation: $15 - $16 hourly

• Take reservations in person, via email, or over the phone, including group bookings. • Contact housekeeping and/or maintenance departments when a problem is reported, and perform basic maintenance so as to minimize out-of-order rooms. • Manage guest check-ins and check-outs appropriately. • Balance cash at the end of each shift and generate reports for the next shift. • Operate the hotel switchboard, answer inquiries, and transfer calls as needed.