We're searching for a motivated front desk agent to join our family-like work environment! Our newly renovated hotel needs a friendly, service-focused front desk agent to join our guest services team. If you love interacting with people and creating memorable experiences, this is the perfect opportunity for you! As our new front desk associate, you'll welcome guests, manage reservations, answer questions, and ensure our customers feel cared for and at home during their stay. We're not just looking for any front desk agent; we want someone exceptional who will embody our hotel's warm, inviting spirit. If you possess outstanding customer service skills, a positive attitude, and a passion for hospitality, apply to join our team today! Perks include discounted hotel stays, quarterly bonuses, and a tight-knit family culture. Don't miss this opportunity to turn your passion for service into a rewarding hotel career! We can't wait to welcome you to our family. A few of our work benefits: Safe and pleasant work environment A workplace culture of caring Uniforms provided Paid vacations and holidays Quarterly bonus opportunities Insurance options Employee perks and deals Great employee discounted travel deals Responsibilities: • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Uphold hotel policies and procedures to ensure guest satisfaction and safety Maintain a clean and organized front desk and public space area Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Must have graduated high school, received a GED or equivalent Compensation: $13 - $15 hourly

• Uphold hotel policies and procedures to ensure guest satisfaction and safety • Maintain a clean and organized front desk and public space area