Be part of something unique at our dual-branded Fairfield by Marriott and TownePlace Suites by Marriott, where two trusted Marriott brands come together to offer an exceptional guest experience. We are seeking an enthusiastic, service-focused individual to join our guest services team. This role plays a key part in welcoming guests, managing daily operations, and delivering the hospitality that defines both brands, whether guests are here for a quick stop at Fairfield or an extended stay at TownePlace. Our dual-branded property features more than typical brands and includes a restaurant, bar, live entertainment, and a convention center. The hotel is located within the Georgia National Fairgrounds. Career Development: We strongly believe in career development. We will promote the right candidate to a Front Desk Manager within 90 days of opening. We also offer career training and advancement in other departments and management positions. Responsibilities: • Mitigate customer complaints as needed • Manage reservations, room assignments, and billing across both brands • Respond promptly to guest inquiries, service requests, and concerns • Share information about hotel amenities, local dining, and area attractions • Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction • Maintain a neat, organized, and professional front desk area • Deliver brand-appropriate service with attention to detail • Check guests in and out with accuracy Qualifications: • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Previous hospitality or customer service experience preferred • Strong communication, problem-solving, and multitasking skills • Friendly, professional demeanor with a team-first attitude • Flexibility to work evenings, weekends, and holidays • High school diploma or equivalent required Compensation: $11 - $14 hourly

• Manage reservations, room assignments, and billing across both brands • Respond promptly to guest inquiries, service requests, and concerns • Share information about hotel amenities, local dining, and area attractions • Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction • Maintain a neat, organized, and professional front desk area • Deliver brand-appropriate service with attention to detail • Check guests in and out with accuracy