The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Welcome guests warmly, determine their needs, and manage the registration process. • Provide guests with information about hotel amenities, dining, and travel directions. • Operate hotel switchboard, take calls and provide information and transfer calls • Handle guest check-ins, check-outs, and payment processing with accuracy. • Balance cash at the end of each shift and generate reports for the next shift. Qualifications: • Proven customer service experience with a strong guest-focused mentality • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Availability to work flexible schedules, including weekends and holidays. Compensation: $14 hourly

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