We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Communicate with housekeeping to make sure guest rooms are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • 1+ year of hotel industry experience or related job preferred • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $15 hourly

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