The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Take reservations in person, via email, or over the phone, including group bookings. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Handle guest check-ins, check-outs, and payment processing with accuracy. • Operate hotel switchboard, take calls and provide information and transfer calls • Provide guests with information about hotel amenities, dining, and travel directions. Qualifications: • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proven customer service experience with a strong guest-focused mentality • Availability to work flexible schedules, including weekends and holidays. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Compensation: $12 - $18 hourly

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