The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Take reservations over the telephone, through emails and in person, including groups • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Manage guest check-ins and check-outs appropriately • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Availability to work flexible schedules, including weekends and holidays. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Strong customer service skills with a guest-focused approach. Compensation: $12 hourly starting pay

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