The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Balance cash at the end of each shift and generate reports for the next shift. • Welcome guests warmly, determine their needs, and manage the registration process. • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Take reservations in person, via email, or over the phone, including group bookings. • Handle guest check-ins, check-outs, and payment processing with accuracy. Qualifications: • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proven customer service experience with a strong guest-focused mentality • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $13.50 hourly

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