The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Manage guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Welcome guests warmly, determine their needs, and manage the registration process. • Take reservations over the telephone, through emails and in person, including groups Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Availability to work flexible schedules, including weekends and holidays. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Compensation: $17 - $18 hourly

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