We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Field customer complaints when necessary • Bookkeeping: keep accurate records of all hotel guest account information • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred Compensation: $17 - $18 hourly

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