We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. This is a part-time position. If this sounds like you, apply today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Connect with the housekeeping department to ensure guest accommodations are ready • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Field customer complaints when necessary Qualifications: • Exhibits working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school graduate, GED recipient, or equivalent Compensation: $16.75 - $17.25 hourly

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