We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Mitigate customer complaints as needed • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Must have graduated high school, received a GED or equivalent • Has previous experience or working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has experience answering telephone calls and troubleshooting stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $12 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment