We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage guest check-in, answer phones, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. This is an afternoon/evening shift. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Work with the housekeeping staff to ensure rooms are ready for new guests • Mitigate customer complaints as needed Qualifications: • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations Compensation: $15 hourly

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