Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for our Spring Hill Suites Pittsburgh Airport hotel as a front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Mitigate customer complaints as needed • Bookkeeping: keep accurate records of all hotel guest account information • Work with the housekeeping staff to ensure rooms are ready for new guests • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Working knowledge of Microsoft Office and reservation management systems • 1+ year of hotel industry experience or related job preferred • Has experience answering telephone calls and troubleshooting stressful situations • Must have graduated high school, received a GED or equivalent Compensation: $16 - $18 hourly

•