Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready • Provide information about our hotel, available rooms, rates and amenities • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Manage online and phone reservations Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • High school diploma, GED, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $15.50+ hourly

• Provide information about our hotel, available rooms, rates and amenities • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Manage online and phone reservations