The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Handle guest check-ins, check-outs, and payment processing with accuracy. • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Proven customer service experience with a strong guest-focused mentality • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Availability to work flexible schedules, including weekends and holidays. Compensation: $13 - $15 hourly

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