The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process • Handle guest check-ins, check-outs, and payment processing with accuracy. • Operate hotel switchboard, take calls and provide information and transfer calls • Take reservations in person, via email, or over the phone, including group bookings. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions Qualifications: • Experience in hospitality or customer service is preferred but not required. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Strong customer service skills with a guest-focused approach. • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. Compensation: $13 - $15 hourly

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