Hotel Front Desk Attendant

Sonesta Essential Orlando Airport

Hotel Front Desk Attendant

Orlando, FL
Paid
  • Responsibilities

    We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Manage guest check-ins and check-outs appropriately • Balance cash at the end of each shift and generate reports for the next shift. • Take reservations in person, via email, or over the phone, including group bookings. • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications: • Strong customer service skills with a guest-focused approach. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Availability to work flexible schedules, including weekends and holidays. • Needs to be able to work 7 AM-3 PM and 3 PM-11 PM Compensation: $14 - $16 hourly