Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready • Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school diploma, GED, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred • Exhibits working knowledge of Microsoft Office and reservation management systems

•