We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. We offer great benefits. We provide Health insurance and an option for group insurance, like dental, hospital, and indemnity. We have a generous 5% matching 401(k) vestment program. Quarterly project-based bonuses. Paid time off and 7 vacation days with time and a half. It's a great Company to work for and a great hotel to be a part of. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Mitigate customer complaints as needed • Communicate with housekeeping to make sure guest rooms are ready • Bookkeeping: keep accurate records of all hotel guest account information • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Well-versed in taking telephone calls and handling stressful situations • High school diploma, GED, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $19 hourly

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