Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Handle customer complaints as necessary • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Communicate with housekeeping to make sure guest rooms are ready • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Must have graduated high school, received a GED or equivalent • Comfortable taking telephone calls and mitigating stressful situations • 1+ year of hotel industry experience or related job preferred • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Exhibits working knowledge of Microsoft Office and reservation management systems • Must be able to stand for on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $15 hourly

• Be on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment