Benefits:

Life Insurance

401(k)

Company parties

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Weekly Pay and Nation-Wide Employee Discounts at Radisson and Choice hotels.

The newly owned and renovated Comfort Suites Auburn Hills!

A front desk is responsible for the attending to guest needs, checking in and checkout out guests, maintaining and understanding housekeeping room status, and taking and receiving reservation inquiries.

There is room to grow within the company!

Experience:

Other duties may be assigned.

Review arrivals nothing special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Manage online and phone reservations

Complete all items in appropriate (AM, PM, Overnight) checklist by end of shift.

Work well under pressure, dealing with many arrivals and departures within a short period of time.

Able to accommodate a flexible schedule that may include any shift, weekends and/or holidays

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients ‘complaints in a timely and professional manner

Communicate with our housekeeping staff to ensure all rooms are clean. Communicate with other departments in a friendly and professional manner

Accurately communicate with other shifts regarding issues arising from day to day operations

Confirm group reservations and arrange personalized services

Follow set policies at all times

Be aware of local attractions and restaurants and make recommendations to guests

Reliable transportation

Knowledge, Skills, and Abilities:

Excellent customer service skills

Excellent communication skills

Strong problem solving and listening skills.

Self-motivated with excellent organizational skills and attention to detail.

Ability to handle and maintain confidential information.

Ability to multi-task several activities and duties simultaneously.

Ability to function and act independently.

Ability to work well with people, in a team environment, and to communicate effectively both written or oral.

Ability to work a flexible schedule including extended hours, weekends, and holidays.

Possess basic computer and typing skills.

Register guests and assigns rooms.

Welcomes guests with a smile and positive attitude

Guest-related problem solving within scope of authority.

Use suggestive selling techniques to sell rooms/up sell and to promote other services of the hotel.

Coordinate room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Report any unusual occurrences or requests to the manager

Maintain the cleanliness and neatness of the front desk area

Other Requirements

Require strong organizational skills.

Able to be on your feet for long periods of time.

Must meet grooming standards.