Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Mitigate customer complaints as needed • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Connect with the housekeeping department to ensure guest accommodations are ready • Bookkeeping: keep accurate records of all hotel guest account information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Welcome guests with a warm smile and ensure a seamless check-in process. • Manage guest reservations and account information accurately and efficiently. • Provide guests with information about hotel amenities, services, and local attractions. • Respond promptly to guest inquiries and resolve any issues to ensure a pleasant stay. • Coordinate with housekeeping and maintenance teams to address guest needs swiftly. • Maintain a clean and organized front desk area to create a welcoming environment. • Process payments and handle cash transactions with accuracy and integrity daily. Qualifications: • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Well-versed in taking telephone calls and handling stressful situations • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Compensation: $15 - $17 hourly

• Welcome guests with a warm smile and ensure a seamless check-in process. • Manage guest reservations and account information accurately and efficiently. • Provide guests with information about hotel amenities, services, and local attractions. • Respond promptly to guest inquiries and resolve any issues to ensure a pleasant stay. • Coordinate with housekeeping and maintenance teams to address guest needs swiftly. • Maintain a clean and organized front desk area to create a welcoming environment. • Process payments and handle cash transactions with accuracy and integrity daily.