Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Field customer complaints when necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Connect with the housekeeping department to ensure guest accommodations are ready • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Well-versed in taking telephone calls and handling stressful situations • Working knowledge of Microsoft Office and reservation management systems • High school graduate, GED recipient, or equivalent • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $12 - $13 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment