The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Welcome guests with a warm smile and ensure their check-in process is smooth and efficient. • Handle guest inquiries and requests promptly, ensuring their needs are met with professionalism and care. • Maintain accurate records of guest information and transactions, ensuring data integrity and confidentiality. • Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards. • Resolve guest complaints with empathy and efficiency, turning challenges into positive experiences. • Promote hotel services and amenities, enhancing the guest experience and encouraging repeat visits. • Manage reservations and cancellations, optimizing room availability and occupancy rates for maximum efficiency and guest satisfaction. Qualifications: • 1+ year of hotel industry experience or related job preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school diploma, GED, or equivalent • Well-versed in taking telephone calls and handling stressful situations • Working knowledge of Microsoft Office and reservation management systems Compensation: $14 - $16 hourly

• Welcome guests with a warm smile and ensure their check-in process is smooth and efficient. • Handle guest inquiries and requests promptly, ensuring their needs are met with professionalism and care. • Maintain accurate records of guest information and transactions, ensuring data integrity and confidentiality. • Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards. • Resolve guest complaints with empathy and efficiency, turning challenges into positive experiences. • Promote hotel services and amenities, enhancing the guest experience and encouraging repeat visits. • Manage reservations and cancellations, optimizing room availability and occupancy rates for maximum efficiency and guest satisfaction.